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Thank you for visiting Milestones Connect.
We hope you enjoy your experience with us.
Please let us know if you have any difficulty or questions using the site.
If you get any error messages, please cut and paste them in an email to us at
help@milestonesconnect.com so that we might more quickly solve your problem.
Here are some quick troubleshooting tips:
- Make sure you're running the most current version of your browser. You will get the best performance of our site with Internet Explorer 7 if you're using a PC, and Safari 3.03 if you're using a Macintosh computer. If you're having trouble with your browser, you might try the Firefox browser. Since we're using some of the latest technologies on this website, older browsers may give you some problems. (You can check the version of your browser by clicking on something that says "About" Internet Explorer/Firefox/Safari, etc., perhaps on the "Help" menu).
- If you're using a Mac: go to Apple's Download Site to download the most current version of Safari: 3.03 for Mac (make sure you select the one for Mac since there's also a new Windows version now). The older versions of Safari have a bug in them that slices up the images on our website and also seems to affect the ability to preview personal messages that you compose to your card recipients. If you're using an older version of Safari, our site will prompt you to download the current Safari.
- If you're using a PC: go to Microsoft's Download Site to download the most current version of Internet Explorer: version 7 (or the Apple site as noted above to download Safari for Windows).
- Refresh/reload/re-cache any problematic pages. If you ever have problems with a page (on any website), RELOAD your page by holding the SHIFT key and clicking the Refresh/Reload button (an arrow in a circle) at the top of the browser. If that doesn't work, clear your history. Better yet, empty or clear your cache. Why? When you download pages from a website, your computer stores those pages in its own memory "cache" so that it can access pages faster the next time you go to them. The downside of this is that you're not necessarily getting the newest or corrected version of the web page from the site's web server. Reloading or Clearing the Cache will not affect your bookmarks or favorites in any way -- it will just force your computer to go directly to the site's web server for the newest versions of the pages.
- To clear your cache on a Mac using Safari: click on "Safari" in the top menu heading while you're in your Safari browser, then click on "Empty Cache."
- To clear your cache on a PC using Internet Explorer 7: click on the following in your top browser menu: Tools | Internet Options | Browsing Histyory Secrion | "Delete..." Button | Temporary Internet Files.
- A last resort - clearing "Cookies." If you have any problem subscribing/making a payment, we suggest that you clear your browser's cookies. The only ramification of this is that it will cause you to have to log in again to any sites that have your password saved. To find out how to clear cookies on your browser, search "clearing cookies" in Google.
- Problems logging in after you've subscribed: You could have a problem logging in after you've subscribed if:
- You had a typo in your original subscription email address or password, or in your login attempt. If your original subscription information had a typo in it, when you try to login with the correct information, the site will not recognize your login. We suggest that you check the confirmation email with your login information that you received when you subscribed, and if there was a typo in the original, go ahead and login with the typo version, and then you can reset your correct password or email address in the "Change Account Info" on the Members Login page.
- You/your computer has disabled the "cookies" function that enables our (or any) website to remember who you are from page to page as you use the site.
- Problems sending a card: On rare occasions, a card will get a "bug" in it that causes it to not load or send properly. We would appreciate your sending us an email about any such "broken" cards that you encounter. Also, please note that in order for your cards to be sent on today's date or another date of your choosing, your computer must be set to the correct current date. We had a problem with one subscriber who was unable to send out any cards because her computer's date was set to yesterday, and of course our site did not recognize yesterday as a viable send date!
- Recipients receiving two "card sent" notices from you: You've probably hit the "Send" button twice. When sending cards, look at the browser's status bar (usually at the bottom) to see if it's processing your "send" click before you click again. The first click usually takes a few seconds to process, so you might think the first click didn't "take" or forgot that you clicked send already!
Thank you, and again, feel free to contact us at help@milestonesconnect.com. We will get back to you immediately or within 24 hours.
The Milestones Connect Team
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